Retail Security

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At work. Security and safety challenges in the retail environment require a next level of specialisation and understanding. With more than a decade of experience in South Africa and neighbouring countries in Sub-Sahara, we provide matchless solutions against armed robberies, hostage scenarios, theft, shrinkage and more.

WHY DOES OUR SERVICE OUTPERFORM OTHERS?

DEDICATED RETAIL CENTRE

RED 24/7 command centre

We offer a unique retail executive desk – which is a specialized monitoring and command center dedicated to the response and security situations specific to the retail trade. The creation of this dedicated retail monitoring centre is due to the very basics of specialized service delivery as it is vastly different from assisting “aunty Berrel” at home compared to the in-depth priority procedure of a retailer’s outlet. With a realistic approach, our innovation surpasses any competitor in practical and dynamic applications.

DEDICATED RETAIL OPERATORS

Incident trained monitoring personnel

Laterally to the dedicated retail monitoring centre is the dedicated retail centre’s operators. These personnels are trained to understand the different cues and behaviours of the retail environment, describing out of the ordinary behaviour is more easily detected and follow-up procedures more focused and thorough, resulting in a far superior and overall more efficient service.

UNIQUE CUSTOMIZED PROCEDURES

Standard operating procedure

Over and above a dedicated service structure, we understand that every retailer is unique in its operation whereby we customize signal processing and procedures to suit the individual retailer’s needs.

SMART CCTV VISUAL VERIFICATION & SURVEILLANCE

The contemporary system enables security management to be as simple as an application on your mobile phone, laptop, pc or smartphone which you can use to verify alarm activations. Our CCTV provides spec’ed camera analytics and numerous features like human detection, vehicle detection, license plate recognition, access control, point of sale, people counting, and crowd alerting.

ALERT & ATTUNED SPOTTER

Alleviating risk, every shift has what we call a “spotter”. A “Spotter” is the senior operator with the sole function to identify potential risk, through signal sequences. A variety of signal sequences may suggest a potential threat be it receiving “multiple alarms”, “Priority zones” in specific sequences, “Loss of communication” after initial alarm activation and so forth. Once identified as a risk by the “spotter”, such premise priority will be escalated as a high priority to the responding teams and required store management whilst being monitored closely.

AUTOMATED SMART NOTIFICATIONS

Monitor Net’s mobile APP is not only ensuring a transparent service to our clients, but it also assists the responsible managers to easily identify and backtrack on a potential risk, especially after those 2 o’clock in the morning alarm centre calls. In this, every priority signal, mains failure, low battery, opening and closing signals are automatically prompted (push notification) to the applicable managers, e.g. the branch manager and assistant branch manager, mobile devices.

COMPREHENSIVE SIGNAL DIFFERENTIATION & UNIQUE SIGNAL CREATION

Besides the A to Z’s of standard alarm signal types, we further differentiate between the same type signals as standard and priority. As an example, the priority and follow-up procedure is greatly different when receiving an “alarm” signal from an “office” to that of an “alarm” signal from a “cash office”. In addition, we can create unique signal types, such as “vault door time expired” or “vault risk” describing when two perilous doors are open at the same time e.g. cash office door and vault door.

DEDICATED OVERACTIVE ALARM PERSONNEL

Standard operating procedure

Along with the “reporting department” we have dedicated personnel whose responsibility it is to consistently reduce alarm activations. Obviously, the fewer alarm signals we receive goes with a multitude of advantages from creating an even better focused service as unwanted false alarms are reduced which eventually also has an effect on yearly financial increases.

DEDICATED REPORTING DEPARTMENT

Risk & Loss Reporting

Prediction of risk can lead to prevention, which is why our dedicated reporting department’s function is key to the process of shared information and experience designed to assist risk/loss control managers in using statistical information to understand patterns, identify threats and use ‘event’ reporting to create a more secure and safe retail environment. As with so many other functions, Monitor Net offers a variety of very unique reports, including “status reports”, exception reports” and more in-depth customizable reports be it on a daily, weekly or monthly basis.

AUTOMATED TEST FACILITY

In an environment in which retailers require outlets to test the store’s alarm system on a weekly basis, it is virtually impossible for a control centre to receive such a mass volume of telephone calls which frustrates branch managers as they hold online to be placed on test at the control centre. In turn, we created an easy to use, whilst secure electronic platform that literally enables more than a hundred branch managers to place themselves on test every second without having to speak to a control center operator.

REMOTE MAINTENANCE CENTRE (RMC)

Security functions and technical programming of alarm systems can be performed remotely in a secure, controlled and audited environment designed for simplicity in security functions, mentioning a few important aspects such as:

- Overseeing alarm programming was done correctly by the onsite technician. - Managing insecure features, e.g "double-knock", “auto-shunt” and other alarm menu features.

- Adding, deleting or changing alarm user codes for branch managers and key personnel.

- Performing a full "panel log upload" reflecting the alarm system's memory of the exact sequence of events that transpired in a specified timeframe without requiring a technical call-out to the store.